Resumo do Conteúdo Programático em português: 

1: Introdução a resolução de problemas em aplicações rodando no Windows XP 
2: Técnicas para resolução de problemas de compatibilidade, aplicações 16bits e 32 bits 
3: Suporte e Configuração do Internet Explorer (segurança, personalização, opções avançadas, conexão, configurações gerais) 
4: Suporte e Configuração do Outlook Express (e-mail, dados e trabalhando com "Newsgroups") 
5: Instalação e Suporte do Microsoft Office (upgrade, segurança, recuperação, idiomas) 
6: Configuração do Outlook (e-mail, dados e resolução de problemas do aplicativo). 

CONTEÚDO COMPLETO DO CURSO MOC 2262 

1 - Introduction to Desktop Application Support 
After completing this module, students will be able to explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops. 

- Overview of Desktop Application Support 
- Overview of the Windows System Architecture 
- Overview of Application Installation 

2 - Introduction to Troubleshooting Applications 
After completing this module, students will be able to explain the application installation process and basic application troubleshooting techniques. 

- Troubleshooting MS-DOS-Based and Win16 Applications 
- Troubleshooting Win32 Applications 
- Troubleshooting Application 
- Compatibility Issues 
- Troubleshooting Security Issues Related to Applications 

3 - Supporting Microsoft Internet Explorer 
After completing this module, students will be able to support Microsoft Internet Explorer. 

- Configuring General Settings 
- Configuring Security and Privacy Settings 
- Configuring Content Settings 
- Configuring Connectivity Settings 
- Configuring Program and Advanced Settings 
- Customizing Internet Explorer 

4: Supporting Outlook Express 
After completing this module, students will be able to support Microsoft Internet Explorer. 

- Configuring Outlook Express for Email 
- Managing Outlook Express Data 
- Configuring Outlook Express for Newsgroups 

5 - Supporting Microsoft Office 
After completing this module, students will be able to support Microsoft Office. 

- Introduction to Supporting Microsoft Office 
- Supporting Office Installation 
- Supporting an Upgrade 
- Managing Office Security and Recoverability 
- Managing Office Language Features 

6 - Supporting Microsoft Outlook 
After completing this module, students will be able to support Microsoft Outlook. 

- Configuring Outlook 
- Managing Outlook Data 
- Troubleshooting Outlook

Exames:

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System